WHAT’S THE COST OF “FREE” OPTIONS?

Food delivery became the new norm for eating during our COVID-19 stay-home order in NYC. Thankfully, one of the restaurant chains — which I will call “Yummy” — waived their $2 food delivery fees this month. Their meals cost on average $10, my mind thought of the actual total payment as “I’m saving $2.” Another […]

10 Ways To Manage The (Unmanageable) Manager

A good manager might be the #1 benefit that we never talk about. It is not a secret that recipients of “incivility” at work—like condescending comments, put-downs, and sarcasm from their bosses—feel more mentally fatigued. That can lead to incivility spirals, where the recipients of bad behavior start internalizing and projecting the same uncivil behavior on […]